Booking your Delivery
Once we have received either a copy of your DSA2 Entitlement Letter, or a Purchase Order document from your funding body, you will then be sent an Order Confirmation within 1 working day. This document acknowledges receipt of your letter and confirms the items we have been asked to supply you with. You will only receive an Order Confirmation from us after you have made payment of £200 Personal Contribution, if applicable.
As soon as you have received an Order Acknowledgement from us, you can then arrange a date for your delivery. To Contact us, please call – 01432 845 138 or send an email to – firstname.lastname@example.org between 09:00-17:00, Monday to Friday.
As soon as you have received the Order Confirmation from us, you are then invited to contact us to arrange a date for your delivery. If we have not heard from you within 1 business day after sending you your order confirmation, we will then contact you to arrange your delivery.
Delivery, set-up and familiarisation of your equipment is carried out at the same time, by a trained Engineer, and can last up to 1.5 hours.
The delivery dates you will be offered will be within 10 working days from the date of order acknowledgement, this is subject to your availability.
The delivery times that we offer are based on a 2 hour time slot – for which you are required to be present for the duration as your delivery can arrive at any point during this 2 hour window.
Once you have booked an appointment for your delivery, we will then send you a Delivery Confirmation, via email, or by post, outlining the details of your delivery, with a request to check that all of the details are correct and as agreed at the time of booking.
Every item of equipment that we supply is carefully checked and fully configured prior to it being delivered. This includes the installation of any software, along with a full system check of the machine we are supplying you with.
The delivery preference that has been chosen for you will depend on your personal circumstances and will be whatever your Assessor considers to be best suited to your individual needs, and will be either of the following.